Technical Support Specialist (Americas)

Telecommute · Support

Description

The Semaphore support team is looking for a new member who would work in the Pacific Standard Time zone. Semaphore is a hosted CI/CD service with a global customer base including companies such as Salesforce, General Assembly and 500px. Our mission is to build a lasting company where talented people work on great products. That’s where you step in.

When Semaphore users have questions, they contact Support and we help them as quickly and awesomely as possible. As a member of the team helping customers based in Americas, you will handle a wide variety of inquiries including questions about customizing CI or deployment configuration, connecting with GitHub or Bitbucket, account management and team permissions.

Support is an integral part of Customer Success, and you will collaborate with other team members to track down bugs, pass on feedback to engineering teams and improve our documentation.


The most important characteristic of our support team is that we love helping developers. Semaphore is a tool that assists developers with delivering their code faster. Our job is to help. Our support team treats users the way we'd want to treat our friends.


You should be excellent at writing with superb grammar, a friendly tone and ability to explain complicated things simply. You will measure your success in swiftness, accuracy, and clarity.

This is a remote position.

Requirements

Bonus qualifications


Benefits

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